Frequently Asked Questions (FAQs)
1. What services does your company offer?
We offer import and export services, freight forwarding, customs clearance, order fulfillment, and logistics consulting. Port operations and management. We also assist with documentation and compliance.
2. Which countries do you ship to and from?
We ship globally, with key operations in Africa, the United States, Europe, and Asia. We can handle both inbound and outbound shipments to over 100 countries.
3. Do you provide door-to-door delivery?
Yes, we offer door-to-door services depending on your location and shipping method. This includes pick-up, customs handling, and final delivery.
4. How can I place an order or shipment request?
You can place orders through our online portal or submit a custom/bulk request via our website. Our customer support is also available to assist.
5. What Incoterms do you use?
We support a variety of Incoterms including FOB, CIF, EXW, and DDP. We explain these terms and help you choose the most appropriate one for your shipment.
6. How are shipping costs calculated?
Costs are based on shipment volume, weight, destination, mode of transport, and any additional services (insurance, warehousing, etc.).
7. Can I track my shipment?
Yes. All shipments are assigned a tracking number. You can track them in real-time via our website or receive updates through email/SMS.
8. How long does international shipping take?
Delivery time depends on the shipping method (air, sea, land), customs clearance, and destination. Air freight takes 3–7 days, sea freight 14–45 days on average.
9. What types of goods do you handle?
We handle general cargo, perishables, electronics, fashion, machinery, health products, agricultural goods, and more. Restricted or dangerous goods require special handling.
10. Do you provide warehousing and storage?
Yes, we offer warehousing services in key locations. This includes inventory management, pick and pack, and short/long-term storage.
11. Can you help with customs clearance?
Absolutely. We manage all aspects of customs documentation and clearance to ensure compliance with the relevant import/export laws.
12. What documents are needed for international shipping?
Typical documents include the commercial invoice, packing list, bill of lading, export license (if applicable), and certificate of origin. We guide you through the process.
13. Do you assist with compliance and trade regulations?
Yes. Our team stays updated on global trade laws and helps you stay compliant with customs, tariffs, and import/export restrictions.
14. What payment methods do you accept?
We accept bank transfers, Visa, Mastercard, PayPal, and mobile money (Ghana). All transactions are encrypted and secure.
15. Is insurance included in the shipping fee?
Shipping insurance is optional but recommended. We offer competitive rates for cargo insurance to protect your goods in transit.
16. Can I cancel or modify an order after it’s placed?
Orders can be modified or canceled before dispatch. Once shipped, changes are limited. Contact support immediately for urgent changes.
17. How do I open a business account with you?
Simply register on our website and select “Business Account.” Our team will review and approve your application within 24 hours.
18. Do you offer bulk discounts or loyalty benefits?
Yes. We offer discounts for high-volume shipments and frequent users through our Trade Partner Program.
19. Are there size or weight limits for shipments?
There are no strict limits. However, oversized or overweight cargo may require special handling. Contact us for personalized quotes and requirements.
20. How do I contact customer service?
You can reach us via our Contact Form, WhatsApp, email (support@bindana.com), or phone. Our support is available 24/7 in English and French.